Faq

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WHAT IS THE DATE, TIME AND PLACE OF PERFORMANCE?

The Connected Smart Cities & Mobility Nacional 2021 will be held in a hybrid format between September 1st and 3rd, 2021.
The face-to-face event will take place on the 1st and 2nd at the Frei Caneca Convention Center – R. Frei Caneca, 569 – Consolação, São Paulo and on the 3rd the event will be in digital format only.

09h00 – 12h00 | September 1 – Opening ceremony and presentation Ranking Connected Smart Cities
2:30 pm – 6:00 pm | September 1 – Lectures, rounds of connections & business and live and virtual expo
18:00 – 19:00 | September 1 – Musical presentation and networking
9 am – 6 pm | September 2 – Lectures, rounds of connections & business and live and virtual expo
9 am – 6 pm | September 3 – Lectures, rounds of connections & business and expo and virtual

HOW DO I PARTICIPATE IN THE EVENT?

Digital format: An exclusive platform will be developed to hold the event in digital format. Each participant will have individual access to the system, through a link for access with password and personalized login. On the platform it will be possible to select the lectures, visit the booths in the virtual expo, speak with exhibitors and participants through thematic channels and individually via chat. You will not need to install any applications to participate in CSCM DX, either on your computer or on your cell phone.

HOW DO I WITHDRAW MY CREDENTIAL?

Face-to-face format: The Credential for access to the event must be taken from the event’s accreditation, just present the registration voucher with the QR code and a photo ID.
At the end of the purchase you will receive in your e-mail the access voucher with the QR Code. It can also be accessed directly from the Sympla application.

* it is not necessary to print the voucher, it can be presented directly from the cell phone (the environment thanks ❤)

WHAT IS INCLUDED IN MY REGISTRATION?

Digital format:
– Participation in the 3 days of the event online;
– Access to all lecture rooms (no capacity limit);
– Access to the presentation of the Ranking and the Connected Smart Cities Award;
– Access to all lectures, recorded, for two more months after CSCM DX;
– Visit to the online fair and interact with exhibitors via chat;
– Interaction with participants in thematic channels or in individual conversations; and
– Digital certificate.

Face-to-face format:
Participation in the 2 days of the event;
Access to all lecture rooms (subject to capacity); and
Access to the trade fair;
ATTENTION: Lunch and parking are the participant’s responsibility.

CAN I CANCEL MY REGISTRATION?

Yes. Cancellations will be accepted if requested within 07 (seven) consecutive days after the ticket purchase, as long as 48 hours before the event, without exception. If the ticket was purchased using the group purchase option, canceling a subscription cancels the entire group package, and the purchase process has to be redone.
This request must be made by the holder of the purchase by e-mail:

CAN I DOWNLOAD MY REGISTRATION?

** – until 08/23 (Monday), at 18h: ** exchanges through the Sympla application. Instructions:
1. Download the application in one of the following options:
– Android: symp.la/android
– OS: symp.la/ios
2. Log in * to the application or create your account using the same email address used when signing up for the Sympla form.
3. Go to the “Tickets” tab and click on the ticket you want to change. In the “Options” menu, select “Edit participants”. Follow the procedures indicated on the screen and check the completed data before confirming the change! For more information, visit: bit.ly/TrocaSelfService.
* Remembering that, when making a purchase, you do not automatically create a registration at Sympla: the email is only used to send your tickets. If this is the case, you can create an account with this email at the link https://www.sympla.com.br/criar-conta. After that, you will be able to change your tickets without any problems!

** – from 08/27: ** only face-to-face ownership changes will be made at Frei Caneca, at the accreditation, following the steps below:
1. The ticket holder must send an email to authorizing the transfer and informing the name of the new holder.
2. The new holder must appear at the accreditation desk at Frei Caneca, bearing a photo identification document and the e-mail sent by the former holder.
Important: once a ticket has been accredited, it will no longer be possible to change the ownership of this ticket.

CAN I PARTICIPATE IN AN EVENT DAY AND ANOTHER PERSON PARTICIPATE IN ANOTHER?

Unfortunately not! The ticket is nominal and only the accredited participant can withdraw the credential, or in the case of the digital login and password provided.

DO CLIENTS AND PARTNERS HAVE DISCOUNTS?

Yes! We have an exclusive discount policy for our customers and partners. Are you already our customer or partner and have not received your coupon with the discount?
Send an e-mail requesting the coupon to:

HOW DOES THE DISCOUNT REGISTRATION PROCESS WORK WITH A PROMOTIONAL CODE?

On the Sympla registration link, click on “Apply promotional code” and insert the code sent.

IS THERE ANY DISCOUNT FOR GROUP PURCHASE?

Are there any discounts for group purchases?
Yes! We offer group discounts as follows:

From 05 to 10 people: 8% discount
From 11 people: 15% discount

To request your discount code contact us by email:

CAN I JUST BUY A SPECIFIC LECTURE OR AN EVENT DAY?

Unfortunately not! When you register for the event, you have access to a whole set of simultaneous panels, being able to decide which ones you want to participate in, but it is not possible to buy an exclusive ticket for a single day or a single lecture.

ARE THERE FREE ACTIVITIES?

Unfortunately not! The event is aimed at the business public, only those registered and invited can participate.

HOW TO PAY MY REGISTRATION?

All registrations can be purchased by bank slip (with a payment period of 2 business days), online debit and credit card (up to 12x with interest).

HOW TO MAKE A BOLETO IN THE NAME OF MY COMPANY?

When you register, the field for entering the participant’s data will appear and when you select the payment option “boleto” the information “generate boleto on behalf of” appears, you must enter the company data and next to the name enter the CNPJ.

IS IT POSSIBLE TO CHANGE THE BOLETO PAYMENT DATE?

No. For reasons of system and guidance of the Central Bank, it is no longer possible to change the date of the invoice that has been issued. The deadline for payment via boleto is two working days.

DO YOU ISSUE INVOICE?

Yes. Once the payment is confirmed, your NF will be sent within 10 business days after the payment date to the email provided at the time of registration.
More information: . We do not issue an invoice in advance.

HOW TO MAKE THE INVOICE IN THE NAME OF MY COMPANY?

When you sign up, a field will appear to enter ‘Borrower Data’. Fill in this data according to your company’s information to have the invoice the way you need it.

DIDN'T YOU RECEIVE YOUR CONFIRMATION E-MAIL?

If you have not received the ticket in your email, you can access it at any time, through the “My Orders” menu at Sympla, or contact us via email: .

IS THERE ANY EXTRA SERVICE FEES OR ANY TAX INCIDENCE?

The value of the current lot is what you pay, without any additional fee. For fairs, exhibitions, events and congresses there is no need to withhold taxes.
More information:

WHO HAS THE RIGHT TO HALF ENTRY TO THE EVENT?

ELDERLY: People over 60 years old can purchase their tickets at a 50% discount only at the accreditation at the event site in accordance with the Elderly Statute (Law No. 10.741 / 2003, cap V, art 23).

DISCOUNT FOR STUDENTS?

We do not offer promotional tickets for students. By law, amusement houses or establishments that hold musical, artistic, circus, theatrical, cinematographic, social, recreational, cultural activities, sports venues and any others that provide leisure, culture and entertainment are subject to half-entry fees. , bars, concerts, sports stadiums, amusement parks, theaters and museums.

I AM A NEWSPAPER, HOW DO I ACCREDIT AS A PRESS AT THE EVENT?

Access the communication link on the website, press the link and make your registration or directly on the accreditation at the event.
In case of doubts, contact us by e-mail .

DO YOU ISSUE CERTIFICATE ONLINE?

Yes. Certificates will be sent to the email registered at the time of purchase by the organizing team within one week after the event.

WILL THE PRESENTATIONS USED BY THE SPEAKERS BE SENT?

The videos with the recordings of the presentations will be made available to the subscribers, except in cases where the professional does not authorize the disclosure.

DOES MY REGISTRATION ENSURE PLACE IN ALL ROOMS?

In the case of the face-to-face event, the lecture rooms are subject to capacity according to the audience’s distribution, but they are sized to meet the event’s demand.

DOES THE EVENT HAVE PARTNERSHIP WITH ANY AIRLINE OR HOTELS IN THE REGION?

Yes! Soon we will provide information with accommodation options and airline tickets.

CAN I TAKE AN ACCOMPANY WITH ME, EX. SON?

Unfortunately not. The credential is personal and non-transferable, linked to a single CPF. In addition, minors under the age of 18 are prohibited.

DO YOU HAVE PARKING ON THE SITE?

Yes, the Frei Caneca Convention Center parking lot. In addition, taxi services and apps are available on site.

HOW DO I SPONSOR THE EVENT?

For more information about sponsorship fees send an email to

CAN I SUGGEST A SPEAKER OR MAKE ME AVAILABLE TO BE A SPEAKER AT THE EVENT?

Stay tuned for deadlines for lecture registration on the website using the Call for Papers form! In case of doubt, send an email to:

ARE THERE ANY RESTRICTIONS ON ACCESS TO THE EVENT?

Yes, to guarantee the safety of visitors, it is prohibited:

– Entry of children under 18;
– Entry of people wearing shorts, tank tops and / or slippers;
– The entry of pets, except guide dogs.

PHYSICAL DISABILITIES AND SPECIAL NEEDS

The fair is 100% equipped with access and infrastructure to serve people with physical disabilities, following all the proposed rules.

WHAT IS THE AIRPORT NEAREST TO THE EVENT?

The nearest airport to the fair is Congonhas Airport (CGH).

Airport Address:
Av. Washington Luís, s / nº- Vila Congonhas, São Paulo – SP, 04626-911
Telephone: (11) 5090-9000 | Opening hours from 9 am to 5 pm, Monday to Friday.
For more information about the airport visit the website: www.aeroportocongonhas.net

I CANNOT FIND AN ANSWER FOR MY QUESTION, WHO CAN I CONTACT?

Please contact us via email: connected smart